Change Management
"The effective management of a business change such that executive leaders, managers and front line employees work in concert to successfully implement the needed process, technology or organizational changes."
Two Perspectives of Change Management:
1. Managers Perspective: A results-oriented change in company strategy via senior level executives or business leaders. These individuals weigh the pros and cons of these changes , specifically the return on investment of the change in comparison to alternative strategic initiatives.
2. Front-line Employees Perspective: Day-to-day, operations-focused employees with such duties as serving customers, processing orders, and doing whatever it takes to get the job done on the floor. These individuals are more concerned with the personal issues they will face daily as a result of the change-a major factor that could result in a "dangerous mix of different priorities."
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